At Stono Outdoor Living Co., we are committed to providing high-quality outdoor products backed by reliable warranties and exceptional service. Every item we sell is carefully inspected and shipped to meet the highest standards.
Inspect Your Order Upon Delivery
We strongly encourage all customers to thoroughly inspect their items at the time of delivery.
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For freight shipments, inspect both the exterior packaging and the product itself before signing.
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If damage is visible, note it clearly on the Bill of Lading or delivery receipt.
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If you're unable to inspect the product at the time of delivery, write “suspect damage” on the receipt to preserve your right to file a claim.
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Take clear photos of any damage to both the item and the packaging.
What if My Product is Damaged?
While rare, damage can occur during transit. If your product arrives damaged, you must report it within 48 hours of delivery by contacting support@stonooutdoor.com.
Please include:
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Your order number
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A brief description of the issue
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Clear photos of the item and packaging
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The serial number of any damaged appliance (if applicable)
Delayed reporting may result in your claim being denied.
How We’ll Help
Once we review your damage claim, we’ll determine the best course of action. This may include:
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Replacement parts
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A full replacement unit
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A refund or credit (at our discretion)
We are committed to resolving your issue promptly and professionally.
Manufacturer Warranties
Most products we offer include a manufacturer’s warranty that covers defects in materials or workmanship. Warranty details vary by brand and product. We are happy to assist with documentation and support for any warranty-related issues.
Important Note on Supplier Policies
Many of our products are fulfilled by third-party manufacturers, each with their own warranty and claims processes. As such, our resolution process may vary depending on the supplier’s policies.
We will clearly communicate any brand-specific procedures and guide you through them to ensure a smooth experience.
If you have questions about product quality, warranties, or damage claims, feel free to reach out to us at support@stonooutdoor.com or call 877‑800‑6283.