At Stono Outdoor Living Co., we’re committed to making the delivery of your outdoor kitchen smooth, transparent, and on time.
Free Curbside Shipping
Orders of $1,699 or more ship free within the contiguous U.S.
-
Smaller items ship via USPS, UPS, or FedEx
-
Larger items ship via LTL freight with curbside delivery
We reserve the right to cancel or adjust any order due to impractical shipping costs.
Production Time
Outdoor kitchen islands are built to order and require 20–30 business days to produce.
-
Orders placed Monday through Friday are typically processed the same day
-
Orders placed on weekends are processed the next business day
You will receive an order confirmation email once your order is placed and payment is processed.
Split Shipments
Some orders may ship in multiple deliveries. Appliances typically ship first, followed by custom cabinetry or island components. You’ll receive tracking information for each separate shipment.
Freight Shipping & Delivery
Most larger items ship via third-party freight carriers. A valid phone number is required at checkout so the carrier can call to schedule delivery.
-
Curbside delivery only – drivers do not move products inside or to your backyard
-
Please have help available for unloading heavy or bulky items
-
Freight delivery timing depends on location and carrier volume
Missed, Refused, or Delayed Deliveries
If your delivery is refused, missed, or rescheduled outside of standard delivery attempts, additional charges may apply. In some cases, orders may be canceled and restocking fees applied.
Inspecting Your Shipment
Please inspect your shipment carefully before signing the delivery receipt.
Noted Damages
When your delivery arrives, inspect the palletized goods for visible damage such as:
-
Torn or missing shrink wrap
-
Crushed cartons or corners
-
Broken or splintered pallet
-
Missing straps or security tape
-
Packages that appear to be restacked or resealed
Many delivery receipts include default statements like:
"Shrink wrap intact"
"Freight received in good condition unless otherwise noted"
If these statements do not accurately reflect what you see, cross them out and write your own notes about the condition. Do this on both your copy and the driver's copy of the receipt. If possible, take a photo of the signed paperwork showing your notes.
Drivers may check boxes or sign on your behalf — it is your right to document the true condition.
Always photograph the shipment thoroughly before unpacking if damage is present or suspected.
Concealed Damages
If you are unable to unpack during delivery, please inspect all items within 48 hours of receipt. After this period, it becomes more difficult to submit a successful claim.
If you discover concealed damage:
-
Take detailed photos during and after unpacking
-
Retain all original packaging materials
-
Contact us at support@stonooutdoor.com or (888) 756‑3362 within 48 hours of delivery
Shipping Timeline
Once your order ships, most deliveries arrive within 5 business days. Transit time may vary depending on your location, carrier availability, and scheduling. You’ll receive tracking information via email for each shipment.